General

Complaints, objections and appeal

Should you have a complaint, we would appreciate hearing from you about it. The procedures for complaints, objections and appeal are set out below. 

 

1. Submitting a complaint

When do you have a complaint?

If you are dissatisfied with Qlip’s manner of service provision or with lab results from Qlip.

How do you lodge a complaint?

This can be done in written form, by letter, email (This email address is being protected from spambots. You need JavaScript enabled to view it. ) or by the online form.

Dissatisfied with how your complaint has been dealt with?

Then you can lodge an objection.

2. Submitting an objection

What is an objection?

An objection is a written statement of dissatisfaction concerning a decision taken in respect of:
• the handling of a complaint
• a certification audit
• an assessment or inspection that has been carried out


Submitting an objection does not result in the suspension of the effect of a decision. An objection to a decision by FrieslandCampina with regard to the recognition of Foqus Planet must be lodged with FrieslandCampina in accordance with its objections procedure.

An objection to imposed discounts prompted by the results of a payment-criteria analysis concerning farm milk must be lodged with the relevant dairy company.

 

How, and during what period, can an objection be lodged?

Signed objections in written form can be sent to: Qlip, Postbus 292, 3830 AG, Leusden or to: This email address is being protected from spambots. You need JavaScript enabled to view it., to the attention of the director.
An objection must be lodged within the term provided in the letter in question and must in any case contain:
• the date of the lodging of an objection
• the name, address and telephone number of the individual lodging an objection
• a description of the decision towards which the objection is directed
• a reference to the letter containing the decision, and to the date of issue of the decision
• the grounds on which the objection is based

How do we handle such an objection?

We register and assess the objection and inform you as to our decision and any measures as may be taken.

Dissatisfied with the decision?

You can lodge an appeal with Qlip, unless a decision concerning BRC, IFS and/or GMP+ certification is involved. Against these, no appeal is possible. Should you have any questions in this regard, kindly contact Qlip about how to proceed.

3. Submitting an appeal

 What is an appeal?

A written statement of dissatisfaction concerning a decision that has been taken concerning an objection.

 How and when does one lodge such an appeal?

The procedure for the lodging and handling of an appeal is set out in the appeal regulations.

 

Click here for the appeal regulations.